NQR Grocery Clearance Stores

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“It’s in the post” (Shipping Policy)



How long will it take for my order to arrive?
NQR online is committed to your satisfaction with our service, so we work very hard to ensure you receive your order as quickly as possible.

We currently pick, pack, and dispatch orders every Monday and Thursday. Therefore, if you order after 8pm on Wednesday, and before 8pm on Sunday, your order will be collected from our warehouse by on Monday afternoon. If you order after 8pm on Sunday, and before 8pm on Wednesday, then your order will be collected from our warehouse on Thursday afternoon.

Delivery times vary depending on how far away your delivery address is from our warehouse in metro Melbourne. Eastern Seaboard (Sydney, Melbourne, Brisbane) metro deliveries should take approximately 2 days to be delivered, after it leaves our warehouse. Country locations, and deliveries to other states will take longer, approximately an additional 3 - 6 days after the parcel leaves our warehouse (on either a Monday or a Thursday).

Note: Please keep in mind that occasionally, unforeseen circumstances may occur which could add another day or two to these times. A 'Day', refers to, a business day, weekends and public holidays are not included.

Can you ship to a different address than my home or billing address?
Yes, in fact we recommend you chose an address where someone will be available to accept the delivery from Australia Post. Often a business address is the best option, because it is more likely that someone will be there when the parcel is delivered.

Please remember to enter your building or company name if the delivery is going to a business premises.

Can you ship to a PO Box?
NQR does not ship to PO Boxes.

Can I pick up my order?
No. NQR Online is setup to only delivery orders from our warehouse.

Can I pick up my order in store?
No, at that this stage we are unable to provide this service.

What shipping charge will apply to my order?
This is determined by the amount of stock you order. We currently are using a range of delivery companies. We provide flat rates for orders up to 10kgs. Above 10kgs there is an additional charge per kg. This is calculated at checkout.

Metro - $12 (Melbourne, Sydney, Brisbane and Adelaide).

Regional Areas (including Perth and Hobart) - $15.

Rural Areas - $35

What does the shipping charge cover?
Shipping costs includes more than just the delivery charge. Costs include order processing and stock receiving costs, pick and pack charges, the cost of packaging materials, and postage.

Do you ship internationally?
No, we currently do not deliver to addresses outside of Australia.

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